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International Customers
We ship anywhere in the world and we can only accept credit card for customers outside the United States, Canada & Mexico. Usually, freight charge is about 30% of the order or actual amount (United States Postal Services). But actual freight charge may be higher or lower (in case of surface mail).
Shipping
All orders are shipped VIA UPS Ground (can range from (1) to (5) business days) unless the customer has special shipping instructions. For orders in the U.S. over $100, you would like to upgrade your shipping to 2nd day or next day air. You will pay the difference from the regular ground charges. The order will be shipped to the address shown on the order. Customer has to notify us if changed to any new address before we shipped the order. Otherwise, you will be changed for any address correction fee imposed by UPS or USPS. Note: Please allow 2-3 business days for processing the order to be ship out.
Credit Cards
We accept Visa, Mastercard, and Discovery cards. There is a $20.00 minimum for credit card orders.
Pre Orders
No charge will be made on your credit card account for all the pre-order items. We will charge the actual amount (no pre-order fees) to your account on the day we have the item ready to ship-out.
Back Orders
If you place an order and we do not have the item (s) in stock, the order will be canceled unless customer have special instruction. If you send in a check with your order your check will be returned to you.
Returns
The original invoice must accompany any returns. For all returns due to any reason, you must contact this office within 7 days from the invoice date for authorization to return the product. Unauthorized returns will be refused. All authorized returns will be credited minus the initial shipping cost. While we will gladly correct any errors on our end, any merchandise returned due to an error on your part will be charged a 10% of the invoice amount for a restock fee and shipped back to us at your cost.
Defective Items
Please inspect your action figures/accessories for missing or defective parts before opening the box or breaks the seals, for model kit, please inspect before starting to build it for missing or defective parts. We do not except any action figures, accessories, models that has been open, broken seal or partially built.
Personal Checks & Money Order
Returned checks are subject to a $28.00 service charge. All Money orders or Personal checks can be drawn in the U.S. banks. For Personal checks, Please allow 10-15 business days to clear the check before processing the order to be ship out.
Please confirm with our order department by calling 626-810-8962 or email sales@mil-usa.com on the availabity & shipping cost of your order before sending a personal check, money order or cashier check.
Contact
M.I.L USA
Phone (626) 810-8962
Monday - Friday 8:30am to 5:00pm (PCT)
Saturday - Sunday Closed (PCT)
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